State Farm® Insurance Agent Spencer Burnside

"Worst insurance agent got scammed stay away"

"Irma is great. Help me educate me about insurance things I didn't know. I appreciate and can't thank you enough about my mortgage insurance help. Thanks Irma Irfan Ahmad"

"Great! Really educate and take care of all the questions one might have!"

"Buen servicio"

"The customer service is amazing. I had Kara as my agent, she was very helpful. She has a friendly demeanor. Attentive. She gave me accurate quotes, and made the process as easy for me as possible. Insurance is important, and getting it can be stressful. I highly recommend this branch in the Salt Lake valley."

"I had the privilege of speaking with Irma. Irma was super helpful in finding which car insurance was best for me and my family! Irma was very knowledgeable in the field which made it easy to find the best coverage. Great customer service!"

"Irma and the whole team were great! They set me up with auto and life insurance and made sure I understood what my coverages meant and what I was getting."

"Everyone in the team is great, very helpful and Spencer is extremely competent and helpful."

"Excellent and helpful staff. Especially IRMA!!!"

"My experience with this office has honestly been awful. After being a customer for a year, I have decided to move to another insurance agency. After using my Emergency Roadside one time, I was told I would no longer have the benefit for overuse. I asked if that would lessen my monthly payment and no on replied. I called and left a voicemail on 4 separate occasions, and finally had to reach out to Spencer directly, who said he had no record of me reaching out. Not sure if there is a miscommunication within the office, but as the customer I should not have to worry about inner office dynamics and procedures. After giving them another chance, I informed them I was buying a new car. The rates they were offering for my new vehicle were astronomically higher than every other policy I got quoted on. Which I did about 6. I messaged them to see if they would work with me and the response I got was, "You can cancel at any time." So I did. I emailed Spencer, I texted the help line, and I called to confirm cancellation. They still continued to charge my card for the policy, while also sending me a notice I was uninsured. Once again, I emailed Spencer, no reply. I texted the front desk and they said "I am not seeing anything due on your account." That was not my concern. I was overcharged, not undercharged. They are now telling me it is the billing departments issue, and they cannot help me. Right before the holidays. My experience with this office has been frustrating, stressful, underwhelming, and honestly severely unorganized and neglectful. The lack of communication and task completion is really worrisome when putting something as important as your financial and physical safety in their hands. To those in car insurance sales, us customers may just be numbers and sales. To us customer who have been in an accident before, we know that these policies are the difference between being able to eat and stay sheltered if anything horrible happens. I don't think this office understands the gravity and seriousness of their services, and if they do they don't seem to care much."

"Giving this location a 10/10 rating all thanks to Jaki Zurita who went above and beyond to answer all my insurance questions. She was very patient , kind and explained everything very throughly. This statefarm is very lucky to have such a great employee like her!!"

"Unfortunately I have to update my 5 star review they insisted I did when signing..... Kara and her team with Spencer Burnside initially reached out to me to offer me a quote, either by phone or mail. It was good timing as my policy was about to renew, and offered me a cheaper rate than what I could find elsewhere. I went ahead and accepted the car insurance plan, and things seemed great. Fast forward a few weeks, I get a letter stating my policy will be cancelled due to a minor car accident and a speeding ticket from years prior. This information was not only disclosed at time of signing, but confirmed by them. It has never deterred me from getting insurance in the past. And what's worse, they didn't even give me the courtesy of a phone call to notify me of the situation or discuss my options. When I reached out and spoke to Hailey about the situation she seemed as surprised as me and said it was the first they were hearing about it. She tried to dispute it, but I received an email from Kara shortly after offering a $480 /month policy. That's a $230 difference and absolutely atrocious. The cherry on top is now that I'm trying to go back to my previous insurance, my rates are even higher since I cancelled. I appreciate the kind customer service, the girls really were delightful. But this situation was easily avoided and left me paying more money than if they never talked me into switching to them to begin with."

"Excelente el servicio que prestan en la ofc , los recomiendo ampliamente , uno como cliente se siente realmente atendido, eso es sumamente importante , sigan con su buen servicio y tienen el éxito garantizado"

"Spencer is awesome! His team is super friendly. Irma helped me to get renters insurance the same day at a great price."

"Kara did a great job. I had a lot of questions and she answered all of them in a professional manner. She kept in contact with me if she needed any information. I think she should get a raise. Thanks Kara for a job well done"

"I had a great experience working with Spencer. He was very professional and worked hard to provide the best rates. He saved me nearly $6,000 a year on auto policies alone. Spencer is the best State Farm rep I've ever worked with. Highly recommend."

"Jaki, once again I want to say thank you for the great customer service! We appreciate all your help. Thank you."

"Jaki is very kind and is always willing to help 😃"

"Every time I talk to Jacky she is friendly and very attentive to my car's needs, she returns my calls as soon as possible"

"Choosing to go with Spencer Burnside State Farm was the best decision I could have made for my insurance needs. Hailey is very knowledgeable and took the time to go through my policies, and answer all of my questions. I couldn’t be happier with this office knowing my family and business are protected."

"Really appreciate Paula, who is so helpful and willing to problem solve! Appreciate her assistance with bilingual costumers and her support there!"

"Kara and Irma were professional and prompt in getting my insurance quotes. They took the time to find the best coverage for me and answer any questions I had."

"Excelente servicio, le estoy muy agradecido a Paula quien me ayudó en todas mis dudas sobre mis seguros.."

"Although I'm not personally insured with the Spencer Burnside Agency, my grandmother is and I am incredibly thankful, especially to Jaki for her outstanding customer service! She has been such a special addition to this agency. My grandma speaks very little English and often finds it challenging to navigate daily tasks without our assistance. However, Jaki, being a Spanish speaker, has made my grandma's insurance process seamless and stress-free. She is not only efficient but also extremely kind. I've always appreciated this agency's helpfulness, and now it has become even better!"

"Siento que aquí recibí buena ayuda y orientación para obtener la mejor cobertura al menor costo posible. Paula me ayudó en español y me trató muy bien. Me escuchó y supo recomendarme lo que más necesitamos mi familia y yo. Lo recomiendo 100%."